Case Studies

Integrated solution increases shipping company’s efficiency by almost 450%

Client Profile
Our client is one of the leading shipping agents with 11 offices across the country. Their activities include NVOCC services, logistics, break bulk and projects.

Business Need
The company depended on distributed legacy applications to support its day to day operations. As the volume of business increased, our client found it difficult to handle operations with the existing disparate systems. Process redundancies were decreasing efficiencies in the organization.

The Solution
The team from Sysconnect recommended an integrated system with closely integrated modules. The solution covered the following areas –

• Enquiry handling
  
• Sales order processing
  
• Imports / Import documentation
  
• Container tracking
  
• Exports / Export documentation
  
• Customer service
  
• MIS

The Benefits

• Efficiencies went up by as much as 450% in specific areas such as processing Customer delivery orders and generating import and export documentation
  
• Process based system ensured that dependent preceding activities were completed  before the next activity could be processed
  
• Seamless integration ensured that process redundancies were eliminated
  
• The container tracking module helped the operations department to closely monitor the movement of the container. This also helped the sales team to respond faster to customer queries about availability of containers
  
• The system has helped the client to streamline its operations
  

The Technology
User Interface – C#.Net (Win Forms)
Database – MS SQL Server 2000
Reports – Crystal Reports 9.0

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