Case Studies

Business Process Automation – Scalable system streamlines BPO operations

Client Profile
Our client is one of the leading BPO companies providing editing, educational, transcription and training services to individual and institutional clients worldwide.

Business Need
Sysconnect’s association with the client started when they were a small sized organization with ambitious plans. Their operations were supported by a client-server application that was not scalable enough to meet the demands of the rapidly growing business. Our client felt the need to develop a robust, flexible and scaleable solution that would be capable of supporting their long term business plans. The client did not have proven processes in place and one of the key challenges was to build a system that could adapt to the evolving process and business requirements.

The Solution
The team from Sysconnect interacted closely with the client to understand their business processes. They recommended an integrated web-enabled solution with an in-built workflow engine to streamline processes.

The solution encompassed –

• Enquiry handling
  
• Client management
  
• Job allocation
  
• Job tracking
  
• Job scheduling
  
• Process time estimation
  
• Payments
  
• Online interface for clients
  
• MIS

The Benefits

• The scalability and flexibility ensured that the system could adapt to the customers growth requirement for at least 5 years
  
• The in-built workflow engine eliminated process redundancies and increased efficiency substantially
  
• Job tracking and process time efficiency data helped the management to track performance
  
• Online Interface makes it simple for the client to interact with the organization and keep track of jobs and payments
  
• Web-enabled architecture provides flexibility to host the application on the internet and cater to offices in different geographies and also provides an entry to exit job status to the customer
  

The Technology
User Interface – ASP.Net
Business logic – C#.Net
Database – MS SQL Server 2000

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